Refund Policy

This Refund Policy explains when you may be entitled to a refund from Stronger Marketing ("we", "us", "our") for website building, design, modernisation, hosting, AI voice, live chat and automation services. It sits alongside our Terms of Service and Privacy Policy. If anything here conflicts with an agreed written Proposal, the Proposal takes precedence.

We want every client to be happy with what we deliver, and we keep our refund terms simple, fair and in plain English. If you have any questions, contact us at hi@strongermarketing.uk or on 07415 875562.

As a UK consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy limits any non-excludable legal rights you may have. If you believe a service we provided was not provided with reasonable care and skill, or was not as described, you may be entitled to a remedy under those rights.

Every project starts with a written Proposal and a deposit. The deposit secures your place in our schedule and covers the initial discovery, planning and design work.

• Before work begins: if you cancel before we have started any work on your project, your deposit is refunded in full.
• After work begins: the deposit becomes non-refundable once we have started work, because it covers the time and work already invested in discovery, scoping and the initial build.
• Refund window: cancellation and refund requests for deposits must be made within 14 days of the deposit being paid.

To cancel before work begins and claim your deposit back, email hi@strongermarketing.uk as soon as possible.

For larger projects, fees may be split into milestone payments tied to agreed stages. A milestone payment is due when that stage is delivered and accepted.

• If we have not delivered a milestone as described in the Proposal, and we cannot put it right within a reasonable time, you may be entitled to a refund of any payment made for that specific milestone.
• Milestone payments for stages already completed and accepted are non-refundable, because the work has been delivered.

We stand behind our work. If, within 14 days of your new or modernised website going live, you are not satisfied with the result and we cannot put it right within a reasonable timeframe, we will refund the build fees you have paid — less any third-party costs we have already incurred on your behalf (such as domain registration, paid stock imagery, or premium plugin or hosting fees). This guarantee does not apply where:

• You have changed the agreed scope or approved the work after delivery.
• The dissatisfaction is caused by content, materials or instructions you provided.
• The issue is caused by a third-party service (hosting, domain, CRM, email, SMS or telephony provider) outside our control.

To claim under the guarantee, email hi@strongermarketing.uk within the 14-day window with details of your concern. Refunds under this guarantee are issued within 14 days of a valid claim.

Ongoing services — such as hosting, AI voice calls, live chat, CRM and automation retainers — are billed monthly in advance.

• You can cancel any ongoing service with 30 days' written notice. No further payments will be taken after the notice period.
• Fees already paid for the current billing period are non-refundable, but you keep the service until the end of that period.
• If we materially fail to deliver an ongoing service and cannot resolve it within a reasonable time, we will refund the unused portion of the current month.

To keep things clear, the following are not eligible for a refund:

• Work already completed, delivered and accepted at your direction (including discovery, design and build stages you have approved).
• Third-party costs we have paid on your behalf (domains, paid plugins, stock imagery).
• Services disrupted by your failure to provide timely information, access or feedback.
• Services affected by third-party outages or account suspensions outside our control.

Approved refunds are returned to the original payment method and are usually processed within 5–10 working days. Where that is not possible, we will agree a suitable alternative with you, such as a UK bank transfer.

To request a refund or cancel a service, contact us in writing at hi@strongermarketing.uk with your name, business, the service involved and the reason for your request. We aim to respond within two working days.

If we cannot resolve your concern, you may be able to take it to an Alternative Dispute Resolution (ADR) provider or, for online purchases, to the platform through which you purchased.

We may update this Refund Policy from time to time. The "last updated" date at the top of this page shows when it was last revised. The version in force at the time you place an order applies to that order.

Stronger Marketing is a UK-based business. Our address is Manchester, M22, United Kingdom. For any refund query, email hi@strongermarketing.uk or call 07415 875562.